Frequently Asked Questions

Our Products

What ingredients do you use?

All Golden Goddess products are formulated with premium natural botanicals inspired by Southeast Asian beauty traditions. Our hero ingredients include rice extract, plant-based actives, and skin-nourishing oils — free from harsh chemicals, parabens, and sulfates.

Is Golden Goddess suitable for sensitive skin?

Yes! Our formulas are designed to be gentle yet effective. However, as with any new skincare product, we recommend doing a patch test on your inner wrist before full application, especially if you have highly reactive skin.

How do I use the Rice Facial Cleansing Mousse?

Pump a small amount onto damp hands, work into a lather, and gently massage onto your face in circular motions. Rinse thoroughly with lukewarm water. Use morning and evening for best results.

How do I use the Booster Serum?

After cleansing and toning, apply 2–3 drops of the Booster Serum to your face and neck. Gently press into skin until fully absorbed. Follow with your moisturiser. Use daily for visible results.

Are your products cruelty-free?

Yes. Golden Goddess is committed to cruelty-free beauty. We do not test on animals.

Orders & Shipping

How long does delivery take?

Orders within Singapore are typically delivered within 3–5 business days. International orders may take 7–14 business days depending on your location. Please refer to our Shipping Policy for full details.

Do you ship internationally?

Yes, we ship to selected international destinations. Shipping rates and delivery times vary by country. These are calculated at checkout.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can use this to track your delivery in real time.

Returns & Refunds

What is your return policy?

We want you to love your Golden Goddess products. If you're not satisfied, please contact us within 14 days of receiving your order. Please refer to our Refund Policy for full details.

Can I return an opened product?

For hygiene reasons, we are unable to accept returns on opened or used products unless the item is faulty or damaged. Please contact us and we'll do our best to help.